• Provide you fully with the service we provide;
• Provide Product provision;
• Respond to your queries and information requests;
• Respond to service requests;
• Respond to any complaints;
• Refine our website and improve your experience when using it through cookies.
In order for us to do any of the above, we must collect and store your data firstly for correspondence purposes. We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy.
BFW may wish to contact you for marketing purposes, however we would contact you for additional consent for that purpose if not already given.
By using our email enquiry form we assume that you agree to us replying to the email address that you have given us. Please be aware that our email software allows us to view the return email address that you have given us.
If you submit your detail for our email newsletter then you checked the consent box and indicated you agree to receive marketing communications in email format. You can unsubscribe from these at any time.
Please be aware that if you share an email address at home or at work, the reply may not be completely confidential. Please also note that our email address may be automatically recorded in your email address book.
We may need to pass your details onto third party services providers contracted to, or associated with our company in the course of dealing with you. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to info requests, queries, complaints, etc. on our behalf. When the time comes that they no longer require your personal data, they will dispose of this accordingly and in line with our company policy. If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.
Processing data constitutes as collecting, storing and using. We will process this data in accordance with the GDPR. We will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary.
Please be advised that there is information that we are required to keep in accordance with the law, such as information needed for tax and audit purposes. Personal data may be held for longer than these periods, however this will depend on the individual needs of the company.
We will only ever contact you when necessary, or when you have requested that we do so. We do not mean at any point to be intrusive or ask for unnecessary information. We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure.
If you want to see what personal data we hold on you and how it is processed, you may contact us to request this. This is known as a Data Subject Access Request (DSAR) and you must request this in writing (either by post or email), providing the necessary identification before any information is released. If BFW do store any of your personal data, you may request information on what we hold. You may be asked to provide some form of identification in order for us to ensure we are communicating with the right individual.